How to Create an AI WhatsApp Chatbot, Without Coding (Free Template)

This paragraph introduces the concept of creating a WhatsApp chatbot for business purposes. It emphasizes the importance of using the preferred channel of communication for customers, which is WhatsApp, and explains that a chatbot can serve this purpose. The speaker, Joran, explains that the video will guide viewers step by step on creating a customer support chatbot that can automatically answer questions about a business. Joran also mentions that he will provide a free template for the chatbot, and gives a brief introduction to his background and the work of his company, Chamise, which inspires people to create chat automations for lead generation, revenue boosting, and cost reduction.

In this paragraph, the speaker discusses the first step in creating a WhatsApp chatbot, which is to buy a new phone number. He recommends purchasing a prepaid number that can receive text messages, as it is necessary for verification later on. Joran suggests buying an eSIM for quick setup and highlights the importance of choosing a number that can receive text messages. He also advises checking if the phone has the capability to use an eSIM, as this feature is not available on all phones.

The speaker explains the second step, which involves creating a free Manat account, the platform that will be used to build the WhatsApp chatbot. He shares his experience with Manat, highlighting its ease of use and affordability. The process of creating an account involves visiting the Manat website, clicking on 'get started', and connecting the account with Facebook. Joran provides a detailed walkthrough of the steps required to set up a Meta business account, including filling in business details and verifying the phone number. He emphasizes the importance of accuracy in the information provided to avoid being blocked by WhatsApp.

This paragraph focuses on setting up the greeting message that users will receive when they interact with the chatbot. The speaker explains how to create an automation within Manat for the greeting message, which should include a welcome note, clarification that the user is interacting with a chatbot, an offer of human support if needed, a request for the user's question, and options to guide the conversation. He provides examples of common buttons to include, such as 'return policy' and 'order status', and explains how to connect these buttons to relevant responses and actions within Manat.

The speaker describes how to handle user input for specific inquiries like return policy and order status. He details the process of connecting buttons to new WhatsApp messages, capturing user information such as email and order number, and storing this data within Manat. The paragraph explains how to guide users through providing necessary information and how to handover the conversation to a support agent when required. The speaker also discusses adding multiple actions to notify the customer support team about new inquiries and the importance of marking conversations as open or closed depending on the stage of the interaction.

In this paragraph, the speaker explains how to add AI capabilities to the chatbot using Chatbase, an AI tool for training chatbots on custom data. He provides a brief overview of the process, including training the chatbot on a document containing information about returns, delivery, and warranties. The speaker outlines how to send questions from the WhatsApp chatbot to Chatbase, receive answers, and integrate them back into Manat. He also mentions using Make, an integration platform, to connect Manat and Chatbase without coding and refers to a tutorial for a step-by-step guide on this process.

The speaker demonstrates the functionality of the completed WhatsApp chatbot, showcasing how it interacts with users on WhatsApp. He tests the greeting message, return policy, and order status features, highlighting how the chatbot guides users and connects them with support agents when necessary. The paragraph also covers how the chatbot utilizes AI to answer questions about specific topics by integrating with Chatbase. The speaker concludes by encouraging viewers to explore more features of the chatbot, such as sending promotional messages, and directs them to additional resources for learning about Manat and creating WhatsApp chatbots.