What Is Cognitive Computing? | Cognitive Computing vs Artificial Intelligence
TLDRThe video discusses the unique collaborative robot Baxter, which utilized cognitive computing and AI to simulate human thought processes, allowing it to learn from human guidance. Despite its promising start, Baxter's creator, Rethink Robotics, faced financial struggles and was eventually acquired by the German Hand Group. The concept of cognitive computing is then explored, highlighting its ability to interpret and act on new information autonomously, simulating human decision-making in complex situations. The video also mentions the application of cognitive computing in customer service and the potential for innovation in AI-driven platforms.
Takeaways
- 🤖 Baxter is a collaborative robot designed with cognitive computing and AI, simulating human thought processes for efficient task learning.
- 🚀 Unlike traditional industrial robots, Baxter can be trained by humans through physical guidance, acting as a mentor to improve its performance.
- 📉 Despite initial success, Rethink Robotics faced challenges, leading to bankruptcy and eventual acquisition by the German automation company, HAHN Group.
- 🤖📚 Cognitive computing involves computerized models that process information, interpret new data, and act autonomously, emulating human decision-making in complex situations.
- 🧠 These systems are probabilistic, handling unstructured information by reading text, seeing images, and understanding natural speech.
- 🔍 Cognitive computing uses AI technologies like neural networks, natural language processing, and machine learning to analyze and learn from vast data sets.
- 📖 The concept of teaching children through pictures, words, and behavior is analogous to how cognitive systems learn through ontology, taxonomy, and reinforcement learning.
- 🌟 Isera, a tech company, has developed an AI-driven platform using cognitive computing to automate employee and customer experiences across various departments.
- 💡 The platform can intuitively resolve tasks and workflows, and is capable of detecting and responding to emotions, particularly useful in HR, customer service, and sales.
- 🗣️ An example of the platform's empathy is its ability to identify customer confusion through voice and language cues, providing targeted assistance to customer service agents.
Q & A
What distinguishes Baxter from other industrial robots?
-Baxter is distinguished by its collaborative nature, which is made possible through cognitive computing and an AI approach that simulates human thought processes.
How was Baxter trained to perform tasks efficiently?
-Baxter was trained by humans grabbing its arms and showing it how to do tasks efficiently, essentially serving as a mentor to the robot.
What happened to Rethink Robotics, the creator of Baxter?
-Rethink Robotics struggled to scale its operations and find enough buyers for Baxter. By 2018, the company went bankrupt and was bought out by the German automation company, HAHN Group.
How does cognitive computing differ from traditional computing?
-Cognitive computing uses computerized models not only to process information in pre-programmed ways but also to look for new information, interpret it, and take necessary actions without being explicitly programmed to do so.
What are some applications of cognitive computing?
-Cognitive computing is used to provide decision-makers with information they need to make better data-driven decisions and to build deeper relationships with people, whether they are customers, prospective employees, or patients.
What are the probabilistic characteristics of cognitive systems?
-Cognitive systems are designed to adapt and make sense of complexity and unpredictability, handling unstructured information by reading text, seeing images, hearing natural speech, and interpreting the information.
What technologies underlie cognitive computing systems?
-Cognitive computing systems use artificial intelligence and its underlying technologies, including neural networks, natural language processing, image recognition, robotics, machine learning, and deep learning.
How is cognitive computing compared to teaching a child?
-Cognitive computing is likened to teaching a child by using pictures and words (ontology), dictionaries and books (taxonomy), and exhibiting behavior (reinforcement learning) to interact with humans and learn from the environment.
What is an example of an innovative solution using cognitive computing?
-Isera's AI-driven platform is an example of an innovative solution using cognitive computing to automate employee and customer experiences, intuitively resolving tasks and actions across various departments.
How does the platform developed by Isera utilize cognitive computing in HR, customer service, and sales?
-The platform uses cognitive computing to detect emotions and confusion in customers' voices and language, providing customer service agents with specific prompts to help clarify and address the customer's issues.
What is the significance of cognitive computing in the context of the script?
-Cognitive computing is significant as it represents a shift from traditional computing to systems that can interpret, learn, and interact in a manner similar to human thought processes, leading to more adaptive and personalized AI applications.
Outlines
🤖 Introduction to Baxter the Collaborative Robot
The paragraph introduces Baxter, a collaborative robot designed with cognitive computing and AI to simulate human thought processes. Unlike traditional industrial robots, Baxter was created to learn from human guidance, acting as a mentor to perform tasks efficiently. However, despite initial success, its creator, Rethink Robotics, faced financial difficulties and was eventually acquired by the German automation company, Haas Group. The paragraph then transitions into discussing the concept of cognitive computing and its applications in decision-making and relationship building.
Mindmap
Keywords
💡Baxter
💡Cognitive Computing
💡Artificial Intelligence (AI)
💡Neural Networks
💡Natural Language Processing (NLP)
💡Robotics
💡Machine Learning
💡Deep Learning
💡Ontology
💡Taxonomy
💡Reinforcement Learning
Highlights
Baxter, a collaborative robot, was designed with cognitive computing and AI to simulate human thought processes.
Baxter could be trained by humans grabbing its arms and demonstrating tasks, acting as a mentor.
Despite initial success, Rethink Robotics struggled to scale operations and find buyers for Baxter.
In 2018, Rethink Robotics went bankrupt and was acquired by the German automation company, HAHN Group.
HAHN Group continues to develop Baxter's successor, the S系列 robot.
Cognitive computing uses computerized models to process information and look for new data, interpreting and acting on it.
These systems can formulate responses on their own, simulating human thought in complex situations.
Cognitive systems are probabilistic, designed to handle complexity and unpredictability of unstructured information.
They can read text, see images, and hear natural speech, interpreting and organizing information.
Cognitive computing combines AI technologies like neural networks, natural language processing, and machine learning.
John E Kelly, IBM's senior VP, explained that cognitive systems ingest vast amounts of data to learn and think about problems.
Cognitive computing uses reinforcement learning, similar to how children are taught with pictures, words, and behavior.
Isera, a tech company, has created an AI-driven platform for automating employee and customer experiences using cognitive computing.
The platform can resolve tasks and workflows across various departments, automating routine tasks.
Isera's platform is advancing in empathy and emotion detection, useful for HR, customer service, and sales.
The platform can detect customer confusion through voice and language, assisting customer service agents.
Cognitive computing's ability to interact with humans leads to innovative solutions in multiple industries.