@Consumer Advocate💡-consumer rights advice

Example

Providing advice on refund entitlements for a product that arrived damaged due to poor packaging.

Scenario

A consumer purchases a television online, which arrives with a cracked screen. I explain the legal grounds for a refund under the Sale of Goods Act, assist in drafting a formal complaint, and advise on how to escalate the issue with consumer protection agencies if the seller is unresponsive.

Example

Creating a detailed complaint letter for a service that was paid for but not rendered as advertised.

Scenario

A consumer pays for a premium car wash service that advertises extensive detailing but receives a basic wash instead. I help draft a complaint letter citing specific advertising claims and requesting either a partial refund or a re-service according to the advertised standards.

Example

Guiding a consumer through the process of disputing a credit card charge for a purchase they did not authorize.

Scenario

A consumer notices an unauthorized charge on their credit card. I provide step-by-step guidance on contacting the credit card issuer, filling out a dispute form, and gathering necessary documentation to support their claim, ensuring the consumer understands their rights under the Fair Credit Billing Act.