Talk Time Genie-Sales Call Analytics Tool

Optimize sales with AI-driven analytics

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YesChatTalk Time Genie

How can I calculate the total average talk time for active callers?

Please help me process and validate the talk time data sheet.

What is the individual talk time for each active caller?

Generate a downloadable report of the individual talk times and dials.

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Introduction to Talk Time Genie

Talk Time Genie is a specialized tool designed to analyze and optimize the performance of sales teams by focusing on their talk time metrics. Its core functionality revolves around processing, analyzing, and interpreting call data to provide actionable insights into the performance of individual sales representatives and the team as a whole. By examining detailed call metrics, such as the number of outbound and inbound calls, the duration of these calls, and categorizing sales reps into openers, closers, or excluded based on their roles, Talk Time Genie helps in streamlining sales operations. For example, by aggregating and analyzing call time data, it can identify patterns or areas where sales reps might need additional training or support, thereby increasing efficiency and effectiveness in sales activities. Powered by ChatGPT-4o。

Main Functions of Talk Time Genie

  • Data Input and Validation

    Example Example

    Upon receiving a 'Talk Time' sheet, Talk Time Genie validates the format to ensure it contains the required columns with specific data, such as connected outbound calls, total outbound calls, and the duration of these calls in various time formats.

    Example Scenario

    A sales manager uploads a monthly call report. Talk Time Genie checks the format for compliance with expected columns and data types, ensuring accurate analysis.

  • Sales Rep Categorization

    Example Example

    It processes an 'Openers_Closers Sales' sheet to categorize sales reps as openers, closers, or excluded, based on their specific roles within the sales process.

    Example Scenario

    To optimize training resources, a sales director uses the tool to identify which sales reps are closers and therefore require advanced negotiation training.

  • Individual Talk Time and Dials Calculation

    Example Example

    For each sales rep, Talk Time Genie calculates individual talk time (ITT) and individual dials (ID) by summing relevant columns based on their role (opener or closer), providing a clear picture of their call engagement.

    Example Scenario

    A sales team leader evaluates the ITT and ID metrics to recognize top performers for reward and identify those who may need further coaching.

  • Active Callers Identification and Performance Metrics

    Example Example

    Defines active callers as those with an ITT greater than 5 minutes and calculates total average talk time (TATT) and total average dials (TAD) among active callers to gauge overall team performance.

    Example Scenario

    A company wants to assess the efficiency of their sales force. By identifying active callers and analyzing TATT and TAD, they can allocate resources more effectively and set realistic performance goals.

Ideal Users of Talk Time Genie Services

  • Sales Managers

    Sales managers can leverage Talk Time Genie to monitor and enhance their team's performance through detailed analysis of call metrics. This tool helps them identify areas for improvement and make data-driven decisions to boost sales efficiency.

  • Sales Trainers

    Sales trainers find Talk Time Genie invaluable for tailoring individual and group training programs based on specific performance metrics. By understanding each sales rep's strengths and weaknesses in call handling, trainers can design more effective training modules.

  • Sales Analysts

    Sales analysts use Talk Time Genie to gather insights into call data trends and sales rep performance. This enables them to forecast sales, plan strategic initiatives, and provide evidence-based recommendations to improve sales processes.

How to Use Talk Time Genie

  • 1

    Start with a free trial at yeschat.ai, no ChatGPT Plus subscription required.

  • 2

    Upload your 'Talk Time' and 'Openers_Closers Sales' sheets directly to the platform for analysis.

  • 3

    Use commands like /report, /itt, or /download to receive specific analytics and reports based on your data.

  • 4

    Review the comprehensive analytics provided to identify active callers, calculate average talk time, and more.

  • 5

    Leverage the detailed insights to optimize your sales team's performance and efficiency.

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Frequently Asked Questions About Talk Time Genie

  • What types of files does Talk Time Genie support for analysis?

    Talk Time Genie supports the analysis of 'Talk Time' sheets and 'Openers_Closers Sales' sheets, with specific columns for detailed sales call analytics.

  • How does Talk Time Genie handle different time formats in the data?

    The tool is designed to recognize and process various time formats, converting them into a consistent HH:MM:SS format for accurate analytics.

  • Can Talk Time Genie identify active sales representatives?

    Yes, it categorizes sales reps as active callers based on their individual talk time (ITT) being greater than five minutes, excluding those labeled as 'Excluded'.

  • What unique analytics does Talk Time Genie provide?

    It calculates individual talk time (ITT), individual dials (ID), total average talktime (TATT), and total average dials (TAD) for active sales representatives.

  • Is there an option to download the analytics report?

    Yes, Talk Time Genie offers a /download command to export a detailed analytics report, including ITT and ID for active callers, in a downloadable xlsx file format.

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