Ergo Customer Service-Ergo Support Service

Example

Providing a systematic approach to address an inoperable motor by checking connections, swapping motor plugs, and guiding through remote and power supply checks.

Scenario

A user encounters a bed base where one section doesn't respond. Ergo Helper leads them through checking other functions, swapping motor connections, and ultimately determining whether a control box or motor needs replacement.

Example

Offering detailed, step-by-step installation guides for bed bases, including how to securely attach legs, connect power supplies, and ensure all functionalities are operational.

Scenario

A new user setting up their bed base is guided on how to unbox, install legs, connect electronics, and perform an initial function check to ensure everything is in working order.

Example

Guiding users on how to use emergency battery backup features to return the base to a flat position during power outages.

Scenario

In the event of a power failure, a user is instructed on connecting the emergency battery backup to lower their bed, ensuring safety and convenience.