クーリエがバイヤーと連絡とれないときのメッセージ作成-Customized Buyer Messaging

Example

When a courier reports a failed delivery attempt due to the absence of the buyer or lack of response, the system crafts a message in the buyer's language. This message informs the buyer about the delivery attempt, any pending customs duties, and the importance of prompt action to avoid parcel return or additional charges.

Scenario

If DHL reports that a buyer in France hasn't responded to delivery calls, the system will generate a message in French, detailing the situation, potential VAT reimbursements, and urging prompt action.

Example

The system emphasizes in the message that failure to respond to the courier and collect the parcel might lead to the buyer not receiving a refund under eBay's policies, potentially losing both the item and the money spent.

Scenario

In a case where FedEx is unable to deliver a package in Japan due to non-response, the system will remind the buyer of the severe consequences of not claiming the package, as per eBay's policies.

Example

The system advises the buyer on handling customs duties or VAT charged by the courier, clarifying that these charges can be claimed back from eBay, thereby preventing any hesitation in parcel acceptance due to unexpected fees.

Scenario

When a buyer in Italy is charged customs duties by DHL, the system will guide them to accept the charges and then seek reimbursement from eBay, ensuring the buyer is aware of the potential for VAT refund.