Georgia CASA Help Desk-Expert CASA Support

Example

A new volunteer accessing guidelines on how to effectively monitor a child's case and report findings to the court.

Scenario

A user is new to the CASA role and seeks clarification on the expectations and steps involved in monitoring a child's well-being, including how often to visit the child and what details to focus on in observations.

Example

Providing explanations of common legal terms and procedures encountered in dependency courts to help volunteers prepare for hearings.

Scenario

A volunteer preparing for their first court appearance seeks an understanding of the process, including what documents to prepare, how to address the judge, and the significance of various hearings in the child welfare system.

Example

Offering strategies on building a supportive relationship with the child and other stakeholders involved in the case.

Scenario

A CASA volunteer wants to learn effective communication techniques to use with foster children of different ages, as well as ways to engage constructively with social workers and foster parents to advocate for the child's best interests.