Rebel Replies-AI support for contractor invoicing.

Example

When an adjuster refuses to pay for certain line items claiming they are 'not covered,' Rebel Replies assists in formulating a request for the adjuster to provide the exact policy language that excludes the items, while presenting a thorough defense based on the scope of work and industry standards.

Scenario

A contractor submits an invoice including charges for dehumidifiers and equipment rental. The adjuster responds claiming these are 'costs of doing business.' Rebel Replies counters by requesting the specific exclusion and citing industry norms, pointing out that such charges are justified in mitigation work and should not be denied without clear policy language to support the objection.

Example

Rebel Replies guides contractors in modifying Xactimate pricing to reflect actual market conditions and the specific overhead costs of their operations, ensuring they receive fair compensation.

Scenario

A contractor using Xactimate submits a bill that includes customized rates to account for local market conditions. An adjuster pushes back, insisting on standardized pricing. Rebel Replies would advise the contractor to explain the rationale behind the adjusted rates, supported by Xactimate's allowance for customized pricing based on real costs, as highlighted in multiple restoration pricing position statements.

Example

When adjusters reference specific guidelines like the IICRC S500 to justify denials, Rebel Replies helps contractors request precise sections or page numbers from those guidelines, preventing vague justifications.

Scenario

An adjuster refuses to pay for additional dehumidification equipment, citing the IICRC S500. Rebel Replies instructs the contractor to request the exact section being referenced and rebuts the adjuster by pointing out that the 'Dehu Calculations' are only examples and not binding requirements of the standard.

Example

To encourage swift resolution, Rebel Replies offers a strategy where contractors propose a 4.5% discount for full payment within 10 days of submitting the letter, adding financial motivation for the insurance carrier to settle quickly.

Scenario

A contractor is facing delayed payments from an insurance carrier. Rebel Replies suggests including an offer for a 4.5% discount in the next correspondence, provided the carrier pays the full amount within ten days, to expedite resolution.

Example

Rebel Replies provides language and strategies to educate homeowners about their rights under the insurance policy, encouraging them to become allies in the negotiation process.

Scenario

After being informed by their contractor, a homeowner learns that the adjuster is lowballing their settlement. With guidance from Rebel Replies, the contractor explains key policy sections to the homeowner, who then confronts the adjuster, demanding full coverage for the necessary repairs.