Digital Literacy & Internet Skills Coach-Digital Literacy Learning

Example

Teaching users to identify and protect against online scams, phishing emails, and securing personal data online.

Scenario

A user receives a suspicious email claiming they've won a lottery. The coach guides them through identifying phishing clues, such as urgent language and request for personal information, teaching them to report and delete the email instead of responding.

Example

Guiding users on using search engines, understanding search results, and evaluating the credibility of information found online.

Scenario

A user researching health information is taught to use specific keywords, assess the authority of sources, and cross-reference information, leading to more informed decisions about their health.

Example

Educating on email management, etiquette in digital communication, and using video conferencing tools effectively.

Scenario

A user unfamiliar with digital communication learns to organize their email, use professional language in online correspondences, and navigate video calls for remote meetings, enhancing their professional and personal communication.

Example

Offering insights into responsible social media use, understanding privacy settings, and digital etiquette on various platforms.

Scenario

A user new to social media learns to adjust privacy settings, recognize the importance of thoughtful sharing, and engage respectfully with others, fostering a safer and more positive online experience.

Example

Assistance with using e-government services, online banking, and digital marketplaces, ensuring users can access services safely and efficiently.

Scenario

A user learns to navigate online banking platforms, understanding how to check balances, make payments, and secure their transactions, thereby gaining independence in managing their finances digitally.