Synthia AI - Scheduling an appointment via phone

Synthia - Executive AI assistant
21 Dec 202304:55

TLDRIn this demonstration, Cynthia, the AI executive assistant, showcases her ability to schedule appointments via phone. The user, John Smith, successfully books an appointment with Aaron Golden for the next day at 4:00 p.m. GMT, after an initial check reveals no availability for the current day. The interaction highlights the AI's capability to handle time zones and confirm appointments, which is then reflected in the AI's calendar and an SMS confirmation is sent to the user.

Takeaways

  • 😀 Cynthia is an AI executive assistant designed to handle incoming calls for booking appointments.
  • 📅 The AI has an integrated calendar to manage and display scheduled appointments.
  • 📞 The demonstration includes a call simulation to book an appointment with 'Aaron Golden'.
  • 🕒 Cynthia checks for time zone differences and verifies availability for appointments.
  • 🔄 The AI can handle rescheduling and offers alternative time slots based on the executive's availability.
  • 🗣️ The script features a conversation with 'John Smith' who is looking to book an appointment.
  • 📝 Cynthia confirms the appointment details and updates the calendar accordingly.
  • 📵 The script mentions the inability to view incoming SMS confirmations within the platform.
  • 📣 The AI sends an SMS to confirm the appointment, although it's not visible in the chat window.
  • 🎉 The demonstration concludes with an invitation for further demos and well-wishes for the holiday season.

Q & A

  • What is the main purpose of the demo in the script?

    -The main purpose of the demo is to showcase the incoming call functionality of Cynthia, an executive assistant AI, with a focus on scheduling appointments via phone.

  • What is the name of the AI executive assistant being demonstrated?

    -The name of the AI executive assistant is Cynthia.

  • What is the first appointment mentioned in Cynthia's calendar?

    -The first appointment mentioned is at 3:00 p.m.

  • Who is trying to schedule an appointment with Aaron Golden?

    -John Smith is the person trying to schedule an appointment with Aaron Golden.

  • What is the time zone John Smith is in?

    -John Smith is in the UK time zone.

  • What is the initial time slot offered by Cynthia for the next day's meeting?

    -The initial time slot offered by Cynthia for the next day's meeting is between 12:00 p.m. and 1:00 p.m. GMT.

  • When is the final meeting time scheduled for between Aaron and John?

    -The final meeting time scheduled for between Aaron and John is at 4:00 p.m. GMT the following day.

  • What is the process Cynthia follows to confirm the appointment with Aaron?

    -Cynthia checks Aaron's availability, confirms the suggested time with John, and then checks with Aaron Golden to finalize the appointment.

  • Can Cynthia send an SMS to confirm the appointment?

    -Yes, Cynthia can send an SMS to confirm the appointment, although it is not shown in the chat window if the SMS has been sent.

  • What is the final action Cynthia takes after scheduling the appointment with John?

    -The final action Cynthia takes is to add the appointment to Aaron's calendar and send an SMS to John for confirmation.

  • How does the script conclude?

    -The script concludes with Cynthia inviting anyone interested in a demo to contact them and wishing everyone a good Christmas.

Outlines

00:00

📅 Demonstrating Call Functionality for Appointment Booking

In this paragraph, the speaker introduces a demo of the incoming call functionality of Cynthia, an executive assistant AI. The primary use case presented is for scheduling appointments. The assistant has an in-app calendar with existing appointments, and the speaker demonstrates how to call and interact with the AI to book a new appointment. The AI, Cynthia, confirms the user's identity, checks the availability of Aaron Golden, and successfully schedules an appointment for the next day between 12:00 p.m. and 1:00 p.m. GMT, after the user, John Smith, confirms his time zone and availability.

🗣️ AI-assisted Appointment Confirmation and Calendar Update

Following the call, the speaker reviews the chat window to show the AI's interaction with John Smith. Cynthia confirms the appointment and communicates the details to the user, Mr. Gordon, who is presumably the AI's primary user. The AI also notes that Aaron Golden's schedule is fully booked for the day but is flexible for the next day. The AI then schedules the appointment for 4:00 p.m. GMT the following day and asks to add it to the calendar. The speaker confirms the appointment's addition to the calendar and mentions the inability to view incoming SMS confirmations within the app.

📞 Finalizing the Appointment and Offering Further Assistance

In the final part of the demo, the speaker shows how the AI handles the finalization of the appointment and offers further assistance. After confirming the appointment for 4:00 p.m. GMT, the AI checks with Aaron Golden and informs John Smith that the appointment is confirmed. The AI then asks if there is anything else it can assist with, to which John Smith replies that there is nothing else needed at the moment. The AI thanks John for his time and assures him that a confirmation will be sent soon.

Mindmap

Keywords

💡Synthia AI

Synthia AI refers to a virtual assistant or an AI system designed to perform tasks such as scheduling appointments. In the script, Synthia AI is personified as 'Cynthia,' who acts as an executive assistant for Aaron Golden, handling incoming calls and booking appointments. The AI's ability to interact with users and manage schedules is central to the video's theme of showcasing its capabilities.

💡Executive Assistant

An executive assistant is a professional who provides high-level administrative support to executives and managers. In the video, Cynthia, the AI, takes on this role, demonstrating the potential for AI to perform tasks traditionally done by human executive assistants, such as scheduling meetings and confirming availability.

💡Appointment

An appointment is a scheduled meeting or engagement at a specific time. The script revolves around the process of booking appointments, with Cynthia, the AI, confirming existing appointments and arranging new ones, such as the one with John Smith at 4:00 p.m. GMT.

💡Calendar

A calendar in this context refers to a tool or system used to manage and display scheduled events and appointments. The script mentions an 'inapp calendar' that Cynthia uses to check availability and add new appointments, illustrating the integration of AI with organizational tools.

💡Call Functionality

Call functionality refers to the capability of a system to receive and handle phone calls. The video demonstrates this feature through Cynthia's interaction with John Smith, showing how AI can be used to automate the process of taking and managing calls for booking appointments.

💡Time Zone

A time zone is a region of the Earth that observes the same standard time due to longitudinal location. The script highlights the importance of time zones when scheduling appointments, as Cynthia confirms with John that he is in the UK time zone before checking Aaron's availability.

💡Availability

Availability refers to the state of being free or able to be used for a particular purpose. In the script, Cynthia checks Aaron's availability for appointments, which is a key aspect of the AI's role in managing schedules and ensuring that meetings can be arranged at suitable times.

💡Chat Window

A chat window is an interface within a software application that allows for real-time communication. The script mentions Cynthia bringing up a chat window to monitor conversations, which is part of the AI's functionality to assist with communication and scheduling.

💡Confirmation

Confirmation in this context means verifying or acknowledging the details of an appointment. The script shows Cynthia confirming the 4:00 p.m. appointment with John Smith and later mentioning sending an SMS for confirmation, which is a common practice in appointment scheduling.

💡SMS

SMS stands for Short Message Service, which is a text messaging service component of phone and internet communication. In the script, Cynthia is asked to send an SMS to confirm the appointment with John Smith, indicating the AI's ability to integrate with various communication methods.

💡Integration

Integration refers to the process of combining different systems or technologies to work together. The video demonstrates the integration of AI with calendar systems and communication tools, such as SMS, to streamline the appointment scheduling process.

Highlights

Introduction to Cynthia, the executive assistant AI with call functionality.

Demonstration of using Cynthia to schedule appointments via phone.

Cynthia checks availability in an in-app calendar with existing appointments.

Cynthia's interaction with John Smith to book an appointment.

John Smith requests an appointment with Aaron Golden.

Cynthia inquires about John's time zone to check availability.

Aaron's schedule is full for the day, Cynthia suggests a meeting the next day.

John agrees to a meeting time of 12:00 p.m. to 1:00 p.m. GMT the next day.

John requests an alternative time later in the day.

Cynthia confirms a meeting at 4:00 p.m. GMT for the next day.

Cynthia checks Aaron's availability for the suggested time and confirms the appointment.

Cynthia's ability to handle follow-up questions and confirm details.

Cynthia's integration with a chat system to relay call information.

The appointment is tentatively scheduled and Cynthia requests to add it to the calendar.

Cynthia's capability to send an SMS confirmation to John Smith.

The appointment is successfully added to the calendar and visible for review.

Cynthia's demonstration concludes with an invitation for further inquiries.