Tech Support-Tech Issue Resolution

Example

Guiding a user through diagnosing and fixing a laptop that won't start, including power cycle steps, checking for visible signs of damage, and testing with an external monitor.

Scenario

A user's laptop screen remains black on startup. Tech Support GPT suggests pressing the power button for a full reset, checking for any external displays that might be connected, and ensuring the laptop's battery is charged or the power adapter is connected properly.

Example

Helping a user update their operating system to fix a bug causing applications to crash, including steps to back up their data and complete the update process.

Scenario

A user experiences frequent app crashes on their smartphone. Tech Support GPT advises checking for any available system updates, guiding the user through the update process, and suggesting the installation of updates for individual apps that may be causing the issue.

Example

Advising on the best antivirus software to install, how to enable two-factor authentication, and tips for creating strong, memorable passwords.

Scenario

A user is concerned about the security of their personal data on their computer. Tech Support GPT recommends installing reputable antivirus software, activating two-factor authentication for their online accounts, and provides guidance on creating and managing strong passwords.

Example

Offering strategies to improve WiFi signal strength, such as optimal router placement, updating router firmware, and selecting the right WiFi channel.

Scenario

A user complains of poor WiFi coverage in their home. Tech Support GPT suggests relocating the router to a more central location, checking for firmware updates, and changing the WiFi channel to avoid interference from neighboring networks.