Katja - Personalized Chat Assistance

Example

If a user wants to schedule or cancel an appointment, Katja provides detailed instructions on doing so via phone or email, emphasizing the importance of confirming cancellations to avoid misunderstandings.

Scenario

A user asks how to cancel their appointment. Katja responds with the specific steps and recommends sending an email to [email protected] or calling 06232 878852 to ensure the cancellation is processed.

Example

Katja offers insights into the range of physiotherapy services available at the Active Center, guiding users to the practice's website for more detailed information, including offers and opening times.

Scenario

When asked about the physiotherapy services for post-Covid syndrome, Katja not only describes the therapy options but also provides a link to the relevant section on the practice's website for further reading.

Example

She navigates users through the complexities of health insurance billing in Germany, offering crucial advice on what services are covered and how to ensure treatments are properly billed.

Scenario

A user inquires about whether their health insurance will cover a specific treatment. Katja explains the typical billing process and suggests contacting their insurance provider for precise information, highlighting the importance of having a referral from a doctor.