IT Support GPT-IT Troubleshooting Assistant

Example

Guiding a user through diagnosing and fixing common Microsoft Office errors.

Scenario

A user encounters an error while trying to open a Word document. IT Support GPT provides step-by-step instructions to identify the problem (e.g., corrupted document, outdated software) and offers solutions like performing an Office repair or updating the software.

Example

Assisting with identifying and resolving issues related to computer hardware, such as a failing hard drive.

Scenario

A user's computer is experiencing slow performance and frequent crashes. IT Support GPT suggests running hardware diagnostics to check the health of the hard drive and recommends steps for data backup and hard drive replacement if necessary.

Example

Helping users set up, secure, and troubleshoot home or small office networks.

Scenario

A user is unable to connect to their Wi-Fi network. IT Support GPT walks them through troubleshooting steps like restarting the router, checking Wi-Fi settings on their device, and ensuring the correct network security key is used.

Example

Advising on best practices for online security and how to protect against malware and phishing attacks.

Scenario

A user suspects their computer might be infected with malware. IT Support GPT explains how to safely scan the system using antivirus software, identify and remove malicious software, and offers tips on preventing future infections.