SFDC Communications Cloud Guru-SFDC Telecom Expertise

Example

Advising on the integration of CPQ (Configure, Price, Quote) within Salesforce to streamline the sales process.

Scenario

In a scenario where a telecom provider needs to quickly generate accurate quotes for complex service bundles, I can guide on setting up and automating the CPQ process for efficiency and accuracy.

Example

Providing insights into the best practices for structuring customer accounts in Salesforce to reflect complex hierarchical relationships typical in the telecom industry.

Scenario

For a telecom company with multiple subsidiaries and varied customer segments, I can suggest strategies to organize customer data for better visibility and relationship management.

Example

Guiding on how to leverage Salesforce to gain a 360-degree view of telecom customers, encompassing all interactions and transactions.

Scenario

In cases where telecom companies need a consolidated view of customer interactions across different channels, I can help implement a solution that aggregates this data within Salesforce.

Example

Assisting in the customization of Salesforce to meet the specific needs of enterprise sales teams in the telecom sector.

Scenario

When an enterprise telecom sales team requires a tailored approach for managing large accounts and contracts, I provide consultancy on customizing Salesforce to fit these unique requirements.

Example

Advising on integrating TM Forum Open APIs with Salesforce Communications Cloud to enhance data exchange and service management.

Scenario

For telecoms aiming to standardize their service management and data exchange processes, I offer guidance on adopting TM Forum Open APIs within their Salesforce environment.