TOC Expert-TOC-driven business analysis

Example

In a call center, TOC Expert might discover that the primary bottleneck is the high call abandonment rate during peak hours. This issue could stem from insufficient staffing or inadequate training.

Scenario

By using detailed data analysis and simulation, TOC Expert helps reorganize staff schedules and implement targeted training programs to better manage peak hour calls, thus reducing abandonment rates and improving customer service.

Example

A hotel chain struggles with long check-in times, which leads to guest dissatisfaction and operational inefficiencies.

Scenario

TOC Expert analyzes the check-in process to identify that the key bottleneck is the manual data entry performed by front desk staff. The solution involves automating part of the data entry process and retraining staff to handle more complex customer interactions, thereby speeding up check-in and enhancing guest experience.

Example

A software development company faces repeated delays in product releases, affecting its market competitiveness and revenue.

Scenario

TOC Expert facilitates the alignment of project management strategies with the actual capacity of development teams. It introduces constraints-based scheduling and prioritization, ensuring that critical resources are focused on the most impactful tasks, thereby aligning project outcomes with strategic business goals.