Charlie's Service Now Sage Plus-ServiceNow Version Support

Example

Guide users through creating an automated ticketing process that escalates IT issues based on severity and time response metrics.

Scenario

In a scenario where an IT department receives frequent, similar service requests, I help set up a streamlined workflow in ServiceNow that categorizes and routes tickets automatically, ensuring swift action on high-priority tickets while grouping common lower-priority issues for batch resolution.

Example

Provide code snippets and configuration guidance for building a custom asset management application in ServiceNow.

Scenario

A company needs a tailored solution for tracking physical assets across multiple locations. I assist in creating a custom application within ServiceNow that captures relevant asset data, integrates with existing inventory systems, and provides real-time reporting features.

Example

Offer a detailed migration plan for transitioning from an older ServiceNow instance to a newer version, ensuring minimal downtime and data integrity.

Scenario

When a business decides to upgrade their ServiceNow platform from the New York to the Tokyo version, I provide a comprehensive step-by-step guide to manage the upgrade. This includes pre-upgrade checks, data backup strategies, and post-upgrade testing to ensure all custom applications and integrations work seamlessly with the new version.