Kunden-Support-AI-Powered Customer Support

Example

When a customer expresses frustration over a delayed delivery, Kunden-Support identifies the emotional distress and responds with understanding and assurance, offering to check the status of the delivery and expedite the process if possible.

Scenario

A customer contacts support after waiting longer than expected for their order. The assistant acknowledges the inconvenience and expresses empathy, enhancing customer satisfaction through its sensitive response.

Example

If a customer receives a damaged item, Kunden-Support requests photos of the damage and initiates a return or exchange process, providing clear instructions on how to proceed.

Scenario

Upon receiving a report of a damaged product, the assistant promptly asks for visual evidence to assess the extent of the damage and facilitates the resolution process, demonstrating its specialized support capabilities.

Example

In complex situations that require human intervention, such as billing disputes, Kunden-Support suggests transferring the case to a human agent for detailed investigation and resolution.

Scenario

A customer raises a complex issue that exceeds the assistant's automation capabilities. Recognizing this, Kunden-Support seamlessly transitions the conversation to a live support agent, ensuring the customer's needs are comprehensively addressed.