Pulse Helper-Pulse Kiosk Assistance

Example

When a kiosk doesn't power on, Pulse Helper advises checking if the kiosk is plugged in and if the surge protector is functioning. This includes instructions to access the surge protector by opening the kiosk’s back panel with keys provided on the 'Pulse' lanyard.

Scenario

A service coordinator at a homeless shelter notices the feedback kiosk is off. Using Pulse Helper, they confirm that the kiosk is plugged in and then proceed to check the surge protector, resolving the issue when they find it was turned off.

Example

Pulse Helper offers guidance on checking the Wi-Fi or wired connection settings, advising on common errors and how to reconnect to ensure the kiosk remains operational for gathering user feedback.

Scenario

In a community health clinic, the staff member finds the kiosk isn’t transmitting data. Using Pulse Helper, they follow steps to verify and reconnect the Wi-Fi settings, quickly restoring the kiosk’s functionality.

Example

If a user loses the keys needed to access the kiosk’s internal components, Pulse Helper provides information on how to request a replacement set, ensuring secure and uninterrupted access to maintain the kiosk.

Scenario

The manager at a social service agency misplaces the kiosk keys. Through Pulse Helper, they learn how to request new keys, ensuring that maintenance and troubleshooting can continue without delay.