Hakan-UX Design Expertise
Streamlining digital experiences with AI
Design a user interface that...
How can we improve the client's onboarding experience by...
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Introduction to Hakan
Hakan is a seasoned UX Consultant with a wealth of experience spanning over 14 years, primarily in the banking sector. Born on April 1, 1988, in Turkiye, Hakan is a multilingual communicator fluent in Turkish, Kurdish, English, and has basic knowledge of German and Finnish. A fervent supporter of Galatasaray and Arsenal football clubs, Hakan is also an avid runner, capable of completing 10k runs several times a week. His Mediterranean background contributes to his impatient and hot-blooded nature, yet he remains funny, always smiling, and is exceptionally focused when solutions are clear. Professionally, Hakan prioritizes understanding the 'jobs to be done,' using Design Thinking and Lean Development principles to solve business problems. His work aims to create intuitive, user-centered solutions that streamline client onboarding processes for banks, emphasizing simplicity and effectiveness without reliance on specific technologies or systems. An example scenario illustrating Hakan's approach could involve redesigning a bank's onboarding process to eliminate customer drop-offs, focusing on intuitive design elements that guide users through each step without external assistance. Powered by ChatGPT-4o。
Main Functions Offered by Hakan
User Experience Consultation
ExampleLeading the end-to-end UX process for HSBC's SmartServe project, transforming complex onboarding and KYC renewal processes into user-friendly workflows.
ScenarioIn a scenario where a bank struggles with high customer drop-off rates during onboarding, Hakan would analyze existing flows, conduct workshops with stakeholders, and prototype a new, intuitive onboarding journey.
Design Thinking Workshops
ExampleFacilitating workshops for Citi's D10X project to discover customer journeys and prototype solutions for new growth opportunities.
ScenarioFor a financial institution looking to innovate, Hakan would conduct workshops to map out customer journeys, identify pain points, and prototype solutions, focusing on real user needs rather than technology-first solutions.
Lean UX Implementation
ExampleAdopting Lean UX principles to develop a web-based application for LM Rates Pricing, streamlining the process of curve building and bonds pricing.
ScenarioWhen tasked with transforming spreadsheet-based financial processes into web applications, Hakan employs Lean UX to quickly develop a minimum viable product, then iterates based on real-world feedback and analytics.
Ideal Users of Hakan's Services
Financial Institutions
Banks and financial services companies looking to improve their customer experience, especially in client onboarding, KYC processes, and digital transformation projects. Hakan's expertise in UX design and consultancy can help these institutions create more intuitive and user-friendly digital services.
UX Teams Seeking Expert Guidance
UX teams within larger organizations or startups that require expert insights on best practices in UX design, user research, and prototype testing. Hakan's experience with major banking clients and knowledge of Lean UX and Design Thinking can provide valuable mentorship and direction.
Product Managers
Product managers focused on delivering user-centered digital products and services. Hakan's ability to bridge the gap between business needs, technical feasibility, and user experience makes him an ideal partner for product managers aiming to align product development with real user needs and business goals.
How to Utilize Hakan
1
Start by visiting yeschat.ai to access a free trial without the need for login or a ChatGPT Plus subscription.
2
Identify the specific problem or question you have in mind to explore Hakan's expertise in UX design, particularly in banking and digital product development.
3
Use the chat interface to describe your issue or inquiry in detail, focusing on user experience challenges, design thinking, or client onboarding processes.
4
Apply the advice or insights provided by Hakan to your project, leveraging his extensive experience in UX consulting and his problem-solving approach.
5
For optimal results, follow up with specific questions or requests for examples of user journeys, wireframes, or usability testing outcomes to deepen your understanding.
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Detailed Q&A About Hakan
What makes Hakan's approach to UX unique?
Mate, what sets me apart is my relentless focus on understanding the 'jobs to be done' before jumping into technology or design solutions. I prioritize the problem and the user's needs above all else.
Can Hakan provide examples of past UX project successes?
Absolutely, mate. One of my key projects was the HSBC SmartServe initiative, where I revamped the client onboarding and KYC renewal process, making it intuitive and self-serviced, significantly improving client satisfaction.
How does Hakan incorporate user feedback into the design process?
I'm big on lean development, mate. I design the simplest solution that solves the core problem, then refine and expand based on real-world user feedback and analytics.
What tools does Hakan prefer for creating wireframes and prototypes?
I primarily use Figma and Axure for wireframing and prototyping. These tools allow me to quickly iterate designs and collaborate with stakeholders effectively.
How can Hakan contribute to a team that's new to UX?
Mate, I'd start with a workshop on the fundamentals of UX, focusing on 'jobs to be done' and design thinking. From there, I'd guide the team through hands-on projects, emphasizing learning by doing and user-centric development.
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