Phone Call Transcript Analyst-Detailed Call Analysis

Example

Separating a transcript into sections such as 'Client's Responses' and 'John's Questions' for clarity.

Scenario

In a call where a client expresses interest in waterfront properties, categorization helps highlight the client's specific interests and questions, allowing for targeted follow-ups.

Example

Detecting positive, negative, or neutral sentiments in a client's responses.

Scenario

Analyzing a conversation where a client discusses budget concerns, sentiment analysis could reveal underlying anxieties, guiding the agent to address these worries directly in their next interaction.

Example

Identifying and summarizing a client's specific requests and needs from the conversation.

Scenario

In a call discussing various property types, this function helps pinpoint a client’s preference for low-maintenance homes, directing future property suggestions.

Example

Outlining actionable tasks for the sales agent based on the client's feedback and questions.

Scenario

After a client requests more information on financing options, the tool suggests preparing financial comparison charts and scheduling a follow-up call.